Who owns a Campfire account?

Campfire accounts are owned by individuals, not by organizations. When you sign up and create a Campfire account, you're the owner of that account and all the data in it.

An account can only have one owner and it's only the owner that can access the Account page, upgrade, downgrade, change billing information, access past invoices, export information, and cancel the account.

Our legal responsibility is to the account owner so we won't let other people take over your account without your permission if you're the owner. The account belongs to you until you choose to transfer it to someone else.

What happens when the account owner is unavailable?

It happens — people switch jobs, get laid off, go on extended leave — the Account Owner may be unavailable for any number of reasons. Still, since our obligation is to the current Account Owner, we’re unable to transfer the account to anyone else without their permission.

If the account has been frozen due to non-payment for less than a week, we’ll be glad to thaw the account for a week, so people can access their work in the meantime.

The quickest route is often to contact the current Account Owner and ask them to log in and transfer ownership of the account right away from the Account  page.

Otherwise, we can also gladly reach out to the current Account Owner at the email address we have on file and request permission to transfer the account. If it’s a company address and another employee has access to the inbox, the person who receives the email can grant permission to transfer the account. ✨

For security’s sake, we can’t transfer the account based on permission granted from any other email address other than the one we have on file.

When none of the above is an option, a court order is required to transfer the account to another user. We will of course readily comply with any court orders to turn data over to the appropriate party.

What if I have another question about ownership?

See all articles about Billing.